"From the moment you wake up, until the moment you go to bed, you make an impact; you make a difference. You can walk down the street with a frown, or you can walk down the street with a big smile.You have a choice." One of the biggest ways in which you can have an impact is in your relations with other people. Any encounter between two people can be transformative. Watch John-Paul Flintoff's TEDx talk to see why he believes that conversations can change 'everything.'